Outage Guidance & Signals

Outage Guidance & Local Interpretation

Diagnose whether a power cut is inside your home, at your local transformer, or across the wider feeder network — and take the right action.

Statutory 24x7 Helpline

KSEB 24x7 Emergency: Call 1912

For sparking wires, broken poles, fallen lines, or emergency electrical hazards.

Follow this 3-step check before reporting to distinguish internal wiring issues from KSEB grid faults.

Tier 1

Neighbors on either side have power, but your house is dark.

• Check your main distribution board ELCB/RCCB switch.

• Look for a tripped MCB or overloaded circuit.

• Check if your single-phase service wire has blown its main cutout fuse.

Recommended: Call an authorized licensed electrician.

Tier 2

Your immediate street or lane has no power, but streets two blocks away are lit.

• 11kV/415V transformer HT or LT fuse blown.

• Jumper wire snapped due to branch contact.

• Transformer overload or phase imbalance.

Recommended: Call 1912 and report DTR number on pole.

Tier 3

The entire neighborhood, streetlights, and commercial shops are without electricity.

• 11kV or 66kV/110kV feeder trip at the substation.

• Tree fall on main feeder trunk line during rain.

• Scheduled LSGD maintenance or KSEB load shedding.

Recommended: Check KSEB official handles; log call on 1912.

Sample community reports showing how verified status badges keep consumers informed.

Widespread power loss reported near Mullakkal and Boat Jetty. Feeder trip suspected.

Reported 30 mins ago • 15 civic signals • Lineman squad en route

Investigating

Low voltage (160V) and intermittent phase drop reported. Suspected LT fuse issue.

Reported 1 hour ago • 8 civic signals • Unconfirmed official status

Unconfirmed

Planned maintenance completed at 14:00. Grid energized and normal voltage restored.

Restored 2 hours ago • All feeders stable

Normal / Restored